| Tittel: | Difficult conversations : how to discuss what matters most | | Signatur: | 2017/31 | | Ansvar: | Douglas Stone, Bruce Patton, Sheila Heen | | Forfatter: | Patton, Bruce  / Heen, Sheila / Stone, Douglas | | Utgitt: | London : Penguin, 2010 | | Omfang: | 315 | | ISBN/ISSN: | 0670883395 | | Emneord: | Emosjoner / Kommunikasjon / Samtaleteknikk | | Note: | We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
· Decipher the underlying structure of every difficult conversation
· Start a conversation without defensiveness
· Listen for the meaning of what is not said
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving | | Eier: | HELSTILS | | |
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| 1.ex | Utlånt | | HELSTILS | bibl | | 2017/31 | 18.07.2018 |
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