| Tittel: | Certification for quality in hospitals : exploring adoption, approaches and processes of ISO 9001 quality management system certification | | Signatur: | Elektronisk dokument | | Ansvar: | Dag Tomas Sagen Johannesen | | Forfatter: | Johannesen, Dag Tomas Sagen  | | Materialtype: | Elektronisk dokument | | Utgitt: | Stavanger : Universitetet i Stavanger, 2020 | | Omfang: | 202 s. | | ISBN/ISSN: | 978-82-7644-957-0 | | Emneord: | Akkreditering / Effektevaluering / Internkontroll / Kvalitet / Kvalitetssikring / Kvalitetssystemer / Norge / Organisasjonskultur / Organisasjonsutvikling / Pasientsikkerhet / Resiliens / Sertifisering / Spesialisthelsetjenester / Standarder / Sykehus | | Note: | Doktoravhandling, Universitetet i Stavanger.
Paper 1: Johannesen, D.T.S., Wiig, S. Why adopt ISO 9001 certification in hospitals? A case study of external triggers and sensemaking in an emergency department in Norway. Saf Health 3, 7 (2017). https://doi.org/10.1186/s40886-017-0058-5
Paper 2: Johannesen, D.T.S., Wiig, S. Exploring hospital certification processes from the certification body’s perspective— a qualitative study. BMC Health Serv Res 20, 242 (2020). https://doi.org/10.1186/s12913-020-05093-w
Paper 3: Johannesen, D.T.S., Lindoe, P.H., Wiig, S. Certification as support for resilience? Behind the curtains of a certification body — a qualitative study. In review for BMC Health Serv Res (reviewed and revised) | | Innhold: | This thesis aimed to develop knowledge about: 1) external drivers and internal processes in hospital certification, by exploring certification processes in hospitals; 2) the scope, understanding and practice of certification processes and the certification regime, by exploring the perspectives of a certification body and the international standards and guidances; 3) the possible contributions to performance improvement from certification processes in hospitals, by exploring characteristics in approaches to ISO certification and examine whether these approaches can support resilience in healthcare. | | Eier: | HELSTILS |
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